Need a hand with AlephTalk? We answer every message, usually within one business day.
Email us
Write to support@alephtalk.com for anything to do with your account, lessons, payments or the mobile apps. Please include the email address you signed up with, your device (iPhone or Android) and the app version, which you will find in Settings.
Common questions
I cannot sign in
Check that you are using the email address you registered with. If you have forgotten your password, contact support and we will help you reset it.
My lessons are locked
The first days of the course are free. The rest are part of the premium package. If you have paid and lessons are still locked, sign out and back in so the app refreshes your subscription, then contact us if the problem persists.
The pronunciation button is silent
Recorded audio is part of the premium package. Where no recording exists the app speaks the Hebrew using your device's built-in voice, so check that your device is not muted and that a Hebrew voice is installed under your device's spoken-content settings.
How do I change my details or photo?
Open Settings, then Account, then Edit profile. You can update your name, phone number, WhatsApp number, native language and profile photo there.
How do I delete my account?
Open Settings, then Account, then Delete account. See deleting your account for exactly what is removed.
Other ways to reach us
General enquiries: hello@alephtalk.com
Partnerships: partnerships@alephtalk.com
Related
Privacy Policy · Terms of Service · Refunds & Cancellation · Delete your account